FireTone Agent

The FireTone softphone for Android and iPhone: what it is, and what it replaces.

FireTone Agent is a phone app. It registers as one of your extensions and makes and takes calls over the internet, so the extension that rings at a desk also rings in a pocket.

It is not a companion to the browser phone. It is a handset in its own right — a keypad, a call history, your address book, and the in-call controls a desk phone has. On Android it can take over as the default phone app, so your carrier calls and your FireTone calls share one screen, one call log and one set of contacts.

What it gives you

• Your extension, anywhere there is data. Wi-Fi or mobile, same number, same caller ID.
• One call history that covers both lines, with the line each call used marked on the row.
• Call recording for FireTone calls, stored on the phone and nowhere else.
• Push-to-talk, if your PBX has conference rooms — see the intercom.
• The line you meant. Per call, per contact, or one standing choice.

Which phone

	Android	iPhone
Registers your extension	Yes	Yes
Can be the default phone app	Yes, fully	Only through iOS Settings, and only iOS 18.2 or newer
Shares the system call log	Yes	No — FireTone keeps its own
Rings when the app is closed	Yes, through a background connection	Not yet — see limitations
Voicemail	Dials the SIM’s voicemail	Dials an extension you set

The differences are not cosmetic. iOS does not let an app hold a SIP connection in the background, and it does not open its call log to anybody. Both facts shape what the app can do there, and both are covered where they matter rather than being listed once and forgotten.

Start here

1. Install it and grant what it asks for
2. Connect it to your PBX
3. Make a call