> ## Documentation Index
> Fetch the complete documentation index at: https://docs.firetone.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Your desk

> What is on screen while you work.

**My desk** is your own shift: your extension, your calls, and whoever you are
talking to.

## The four tiles

|                  |                                                       |
| ---------------- | ----------------------------------------------------- |
| **You**          | Which agent this desk is                              |
| **Presence**     | Available, on a call, on a break, offline             |
| **Registration** | Whether your handset is actually registered right now |
| **Live call**    | Whether you are on one                                |

<Note>
  **Registration is the one to check first** when something is wrong. If your
  handset is not registered, no call can reach you however available you appear.
</Note>

## Below that

Whoever you are on a call with — see [who you are talking
to](/agent/who-you-are-talking-to) — then your recent calls, and your
colleagues with their own registration state — the whole list of them is the
[directory](/agent/directory).

## Saying you are here, or not

Presence is **declared**, by you, and nobody else sets it. Available, on a
break, offline. It is stored rather than worked out, so it survives a
reconnection and a different machine.

Two things about it are worth knowing:

* **Being on a call wins over what you declared.** Somebody who forgot to
  come back from a break is still on the phone, and drawing them as away
  would send the next caller elsewhere.
* **Available is not the same as reachable.** If your handset is not
  registered nothing can ring, however available you look. That is what the
  Registration tile is for.

## Call control lives in the phone

Answer, hold, transfer, park and conference are in the **phone panel** on the
right of every page, not on this screen — see [the phone in your
browser](/agent/the-phone). Those keys act on the call the switch says is
yours, so they work whether you answered in the browser or on a desk phone.

<Note>
  The desk shows **on a call** in place of the presence buttons while you are
  on one — the live-call card that used to sit here was removed once the phone
  panel could answer, hold and transfer from every page. One control for one
  call.
</Note>